Wendell Rodrigues
Wendy AI
I know a few things...
About
Engineering clarity for complex systems.
I currently work at ServiceNow on the GTM Entitlements team. I have experience working within distributed agile teams on a variety of problems. Most recently, I was a key member of a team responsible for delivering a comprehensive case management solution for Jumio's Unified Portal on its KYX (Know Your Customer/ Everything) platform.
I thrive in distributed agile environments, balancing the rigorous demands of enterprise software with the dynamic, fast-paced needs of modern platforms. Whether it's crafting scalable microservices, building intuitive UIs, or optimizing data pipelines, I bring a commitment to excellence and innovation.
Certifications & Honors
- ▹IT Academy: Cloud and Virtualization Concepts
- ▹Learn how to work at a YC startup program
- ▹ServiceNow Certified System Administrator
- ▹Epsilon Pi Tau
Career
Experience.
Shipping reliable systems across enterprise, mid-size, and startup environments.
Software Engineer
- ▹Software Engineer (March 2025 - Present)
- ▹Associate Software Engineer (November 2023 - February 2025)
Software Engineer
- ▹Played a key role in the successful reorganization of service architecture by merging microservices, migrating data, and strategizing rollouts
- ▹Proposed and introduced test containers for Java services, leading to a 50% increase in integration tests and a noticeable decrease in bugs
- ▹Delivered exceptional customer support by maintaining data consistency & maximizing service uptime, leading to client retention
- ▹Assumed ownership of a Python microservice handling terabytes of data throughput for 10+ corporate clients, revitalizing performance through refactoring, feature implementation, and ongoing bug support
- ▹Expanded test coverage by more than 20% across multiple services, accelerating development velocity & minimizing production issues
- ▹Investigated, triaged and resolved 75+ bugs across multiple services, propelling uninterrupted service for 50+ global corporate clients
Software Engineer Intern
- ▹Extended usability of legacy tooling API by modernizing backend with Node.js, boosting functionality & scalability
- ▹Elevated productivity for SREs by building 10+ internal tooling features, resolving bugs, & decreasing operational overhead
- ▹Upgraded monitoring systems by building a new user interface with React.js, optimizing service health visualization through real-time insights while fueling more proactive issue resolution
- ▹Proposed, generated, & launched a monitoring system leveraging a Slack bot to bring visibility to 30+ mission-critical internal processes
Co-Founder
- ▹Shaped product definition by identifying critical user journeys and strategically designing UIs, resulting in intuitive, user-centric software
- ▹Played a key role in leading a global team in creating an MVP, promoting effective collaboration & accelerated development
- ▹Filed both provisional & non-provisional patents to protect intellectual property, safeguarding uniqueness and future potential
- ▹Conducted comprehensive market research, including face-to-face surveys with target users, gathering valuable insights and feedback to inform product development decisions & strengthen market position
Technical Proficiencies
Applied AI, systems, and product engineering.
Agentic AI and reliable backend infrastructure, paired with modern JavaScript and cloud delivery.
AI Engineering
Building agentic systems that combine retrieval, reasoning, and production tooling.
Backend Systems
Designing reliable services, data flows, and APIs that scale.
JavaScript and UI
Crafting clean, performant interfaces with modern frontend architectures.
Cloud and Reliability
Delivering resilient systems with automation, uptime, and visibility.
Education
Academic Background
San Jose State University
Bachelor’s Degree, Industrial Technology - Computer Electronics and Network Technology
Archbishop Mitty High School
High School Diploma